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Bug #4716
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PS
SR
Long-Duration Customer Call Not Synced and Call Data Missing in Calling App
Bug #4716:
Long-Duration Customer Call Not Synced and Call Data Missing in Calling App
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Due date:
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Description
Log in to the Calling App.
Make a call to a customer.
Continue the call for approximately 1 hour.
End the call.
Check the call synchronization status in the Calling App.
Navigate to Call History/Lead Activities and verify the call record.
Expected Result:
After the call ends, the call should be synced successfully to the Calling App. The call duration, call status, and other relevant call details should be displayed correctly in Call History and Lead Activities.
Actual Result:
After a customer call lasting approximately 1 hour, the call remains in Pending sync status. The call data is not displayed in the Calling App, and "No Records Found" is displayed instead.
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