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Bug #4571

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DP DP

Website ,Lead Call Recording Report ,Call Type is displayed on the website but not reflected correctly in the downloaded Excel, and unwanted numbers are displayed[By Binu Prabu]

Bug #4571: Website ,Lead Call Recording Report ,Call Type is displayed on the website but not reflected correctly in the downloaded Excel, and unwanted numbers are displayed[By Binu Prabu]

Added by deepakraj P 9 days ago. Updated 9 days ago.

Status:
New
Priority:
Normal
Assignee:
deepakraj P
Start date:
Due date:
% Done:

0%

Estimated time:

Description

Preconditions
Lead Call Recording Report should contain call records with Call Type details

Step to procedure:

  1. Login to the application.
  2. Navigate to Lead Call Recording Report.
  3. Verify the Call Type displayed for the call records on the website.
  4. Export/Download the report as Excel.
  5. Open the downloaded Excel file.
  6. Compare the Call Type and other call-related data with the website report.
  7. Verify the values displayed in the Excel file.

user Crediential:

Admin@123
cai

Expected:The downloaded Excel should display the same Call Type and relevant call details shown on the website. No unwanted or incorrect numbers should be displayed.
Actual:Call Type is displayed on the website but is missing/not displayed correctly in the downloaded Excel. Unwanted numbers are also displayed in the Excel report.

Files

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clipboard-202608141804-ictfu.png (143 KB) clipboard-202608141804-ictfu.png deepakraj P, 08/14/2026 06:04 PM
clipboard-202608141805-iank6.png (107 KB) clipboard-202608141805-iank6.png deepakraj P, 08/14/2026 06:05 PM
clipboard-202608141807-8xzji.png (53.7 KB) clipboard-202608141807-8xzji.png deepakraj P, 08/14/2026 06:07 PM
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